Close the QuickTime Player and disconnect your iPhone, then begin again at Step 1.Close the QuickTime Player and try again, starting from Step 3.If you receive an error in the Quicktime Player after selecting your iPhone.Double-check that your iPhone is unlocked. If your iPhone is selected, but you see a black screen in the QuickTime Player.Close the Quicktime Player and disconnect and reconnect your iPhone before trying again, starting at Step 1.
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